Brightmere Energy has reported lower earnings for the year to 31 March 2026 as the company continues investing in customer service and digital capability. Revenue was £1.81 billion, compared with £1.89 billion a year earlier. EBITDA fell to £49 million from £61 million, according to the annual report published this week.
The supplier ended the year serving around 1.2 million homes, compared with 1.19 million at the previous March. Its results therefore show that a slightly larger household base did not translate into higher earnings. The accounts describe a business whose financial performance also depends on the cost of buying energy, customer service and credit risk.
Chief Financial Officer Simon Arkwright said Brightmere would continue to focus on efficiency while maintaining service. The company has been majority owned by Calder Infrastructure Partners since April 2023. Calder holds 62%, with the balance retained by the founders and early investors. The supplier remains privately owned.
Business analyst Malcolm Veynes said the headline customer number should be read alongside earnings rather than used as a substitute for them. 'A household account brings work as well as revenue,' he said. 'The questions are what service that account needs and what it costs the supplier to deliver it.' Veynes has no role at Brightmere.
Brightmere's public account of the year includes continued development of digital service. Nell, its assistant on webchat and the app, launched last October. The company later apologised for incorrect payment-plan messages and agreed to honour the information received by affected customers. It has said its wider technology investment is intended to support advisers.
Asked how further efficiencies might affect employment, a spokesperson said no decisions had been taken about the next phase of customer operations. Brightmere has commissioned an independent People and Work Review. The supplier did not give this publication a job-reduction figure or a date for deciding any staffing proposal.
The results follow a period in which Brightmere returned to profit after the energy-market crisis. The comparison now is with the stronger earnings of the previous year rather than with the loss-making period. Arkwright said the business would maintain attention to reliable service and the skills required for changing customer needs.
Veynes said the next company update would need to explain how proposed efficiencies related to the service customers received. Brightmere has published the financial result, but has not described a preferred operational option. Asked when it would provide more detail, the spokesperson referred to the review already under way.